Dear customer,
Due to the cessation of Microsoft Support for Windows XP, we can no longer fully support systems operating Windows XP as it creates system instability and prevents us from updating these devices to the latest Tevalis Epos software patches, as well as presenting potential security risks to your system.
What does end of support mean?
Windows no longer support, patch or update the Windows XP operating system. The system will remain operational however, we will be unable to update the devices to the latest version of our Epos Software, and we will be unable to add new functionality to the software running on Windows XP. This also means we will be unable to support the system to the high standard we would like.
How does this affect me?
If you require any new functionalities such as integration updates with new or existing partners, you will need to upgrade your operating system and/or hardware. Tevalis strongly recommend you replace or upgrade any hardware still running Windows XP. This is an unsupported operating system and therefore vulnerable to new and advanced security threats which cannot be patched by Windows or ourselves. Also if you have multiple devices on site, with maybe one or two of them on XP, this can present synchronization problems and instability to your overall network. Continuing to use hardware running the Windows XP operating system will ultimately prevent us from being able to support your system correctly.
Can Tevalis help me upgrade?
Absolutely. We are currently working on a client base wide scheme to upgrade all of our clients from Windows XP to POS Ready 7. We have two options available; If the hardware is capable of an OS upgrade we can arrange a hard drive swap out and upgrade to PoS Ready 7 (The most stable windows platform for the Tevalis Epos System). Alternatively, as a valued customer we can offer an upgrade to brand new hardware which not only includes an upgrade to POS Ready 7, but also a brand new manufacturer’s Warranty and the benefits of having a brand new device.
What are the wider benefits of upgrading?
Upgrading your operating systems from the antiquated XP operating system allows us to bring the Tevalis Software on these devices fully up to date, which will present to you the following benefits;
- Fully updated software with all new developments and functionalities
- Allows you the full benefit of any updates delivered by your 3rd party integrations
- Increased System Stability preventing synchronization issues
- Fully supported Security updates, protecting you from any security threats which may be taking advantage of the lack of support and patches from Windows
What to do next
Our Team at Tevalis are gradually contacting all clients that we know are operating devices on Windows XP. We are aware that your business requirements dictate your availability so with this in mind you can contact us directly by calling 03300021555 and selecting Option 1 or alternatively send an email to info@tevalis.com and we will get back to you as soon as possible